Refund Policy

1. Scope

This Refund Policy applies to payments made to Kiwexa OÜ for platform services, including subscriptions, premium listings, advertising services, lead generation services, and other marketplace service fees. It does not apply to real estate transactions between marketplace participants, which are arranged and settled directly between the relevant parties and in which Kiwexa is not involved.

2. Digital Services

Kiwexa provides digital services that are typically activated immediately or shortly after payment. Because these services are delivered electronically, services that have already been delivered or activated may not be refundable, except where a refund is required by applicable law.

3. Requesting a Refund

If you believe you are entitled to a refund, please contact us at [email protected] with the following:

• The email address associated with your Kiwexa account
• The service or invoice concerned
• The reason for your refund request

We will review each request and respond within a reasonable time.

4. Eligibility

Refunds may be considered where a service was charged in error, where a paid service could not be activated due to a fault on our side, or where required by applicable consumer-protection law. Refunds are generally not available for services that have already been substantially delivered or consumed.

5. How Refunds Are Issued

Approved refunds are returned to the original payment method through our regulated third-party payment provider. Processing times depend on the provider and your financial institution.

6. Contact

For any questions regarding refunds, please contact us using the details below.